Payment is due prior to attendance on the course for non-account customers this is paid on-line at time of booking via the website.
ACCOUNT CUSTOMERS.
Joining instructions will be sent once a confirmed booking is received by email. If purchase orders are required to make payment, this must be received with the booking .
Cancellations will only be accepted by email and we will send a email to confirm they have been cancelled from the booking. (without this it is deemed to be still a live booking)
Working days are Monday to Friday.
IPAF, PASMA (See below for CITB Courses)
Over 5 working days notice = No charge
5 working days or less = 50% fee payable
3 working days or less = 100% fee payable
SSSTS and SMSTS Courses
Due to the nature of these course
4 weeks prior = 100% fee
2 weeks prior = Fee can be put against another course
We reserve the right to cancel the course due to circumstances beyond our control and will refund all fees in full.
Bookings on the website
These are paid at the time of booking (account customers usual 30 day terms apply)
Once payment is made bookings are subject to our terms and conditions.
Working week is Monday – Friday 8am – 4pm
Please contact us to discuss any special requirements the candidate may have. Please note that all attendees must be physically fit and mentally capable and be able to read and understand technical English.
We will require the completed site check list emailed to admin@safetrainingservices.co.uk. Please ensure we are aware of any on-site requirements such as inductions etc. We must have contact details of an on-site representative. Please ensure the following are available: Classroom facilities for the number of persons taking part. A Safe Area to do the practical training. If applicable current test certificates and manuals for the machines/tower being used.
Delegates must bring with them PPE, hard hat safety footwear, wet weather gear; See course joining instructions for course specific PPE
If the correct PPE is not brought delegates can be turned away from the course.
PLEASE READ JOINING INSTRUCTIONS FOR ANY SPECIFIC PPE OR EQUIPMENT THAT MUST BE BROUGHT COURSE DEPENDANT.
Unless otherwise agreed delegates must arrive for 07.45 for a 08.00 start. (See joining instructions) If delegates are held up please contact 01329 849097 and where possible we will try to wait for them to arrive. Please note the instructor may not be able to hold up the course due to others on the course, under these circumstances the course will need to be rescheduled and paid for again.
Safe Training Services (Southern) Ltd keeps all personal information you supply for the purpose for which you have provided it for. No information is passed to any third parties unless for accreditation purposes (IPAF, CITB, PASMA). We will only contact you with your joining instructions, your certification, and a renewal notice when due.