Payment is due prior to attendance on the course for non-account customers this is paid on-line at time of booking via the website.


Joining instructions will be sent once a confirmed booking is received by email. If purchase orders are required to make payment, this must be received with the booking .


Cancellations will only be accepted by email and we will send a email to confirm they have been cancelled from the booking. (without this it is deemed to be still a live booking)

Working days are Monday to Friday.

IPAF, PASMA (See below for CITB Courses)

Over 5 working days notice = No charge

5 working days or less = 50% fee payable

3 working days or less = 100% fee payable

SSSTS and SMSTS Courses

Due to the nature of these course

4 weeks prior = 100% fee

2 weeks prior = Fee can be put against another course

We reserve the right to cancel the course due to circumstances beyond our control and will refund all fees in full.

Confirmation of Booking

Bookings on the website

These are paid at the time of booking (account customers usual 30 day terms apply)

Once payment is made bookings are subject to our terms and conditions.

Working week is Monday – Friday 8am – 4pm

Special requirements

Please contact us to discuss any special requirements the candidate may have. Please note that all attendees must be physically fit and mentally capable and be able to read and understand technical English.

On-site training

We will require the completed site check list emailed to Please ensure we are aware of any on-site requirements such as inductions etc. We must have contact details of an on-site representative. Please ensure the following are available: Classroom facilities for the number of persons taking part. A Safe Area to do the practical training. If applicable current test certificates and manuals for the machines/tower being used.

Equipment required

Delegates must bring with them PPE, hard hat safety footwear, wet weather gear; See course joining instructions for course specific PPE

If the correct PPE is not brought delegates can be turned away from the course.


Course Timings

Unless otherwise agreed delegates must arrive for 07.45 for a 08.00 start. (See joining instructions) If delegates are held up please contact 01329 849097 and where possible we will try to wait for them to arrive. Please note the instructor may not be able to hold up the course due to others on the course, under these circumstances the course will need to be rescheduled and paid for again.

Data Protection

Safe Training Services (Southern) Ltd keeps all personal information you supply for the purpose for which you have provided it for. No information is passed to any third parties unless for accreditation purposes (IPAF, CITB, PASMA). We will only contact you with your joining instructions, your certification, and a renewal notice when due.