Safe Training Services Returns Policy

To return an item:

If for any reason You are not completely satisfied with your purchase from the Safe Training Services website, please notify us at admin@safetrainingservices.co.uk or call 0800 622 6457 within a reasonable time (usually 28 days from delivery) to arrange a return.

Safe Training Services  will then arrange to have the package(s) collected by a nominated carrier and delivered to Safe Training Services. After contacting the customer services department You need to:

  • re-package the product(s) in their original boxes along with the despatch note (or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault;
  • make sure You wrap the package securely;
  • label the package(s) with your order number and collection reference number that will be supplied to you by the customer service representative. There is no need to address the parcel.

If the goods are returned due to an error made by Safe Training Services or if the goods are faulty, we will replace where possible or refund the cost in full (including the purchase price of the goods and original delivery costs). However, if the goods are returned for any other reason, Safe Training Services will only refund the purchase price paid for the goods excluding the original delivery costs and you will need to pay for the return delivery costs.

If a non-faulty product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

Refunds will only be made once the returned products are received by us. Please note, items purchased from the Safe Training Services website can only be returned directly to Safe Training Services and not to subsidiaries, independent retailers, this returns policy does not affect your statutory rights

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